Returns & Exchanges

At NEXORA, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us and we'll be happy to assist.

🔄 Exchange Eligibility

To be eligible for an exchange:

The request must be made within 7 days of receiving your order.
The item must be unused, unworn, and unwashed.
The original tags should still be attached.
The product should be returned in its original packaging.
Items showing signs of use, washing, or damage may not be accepted.

📦 Incorrect or Damaged Items

If you receive the wrong product or your item arrives damaged, contact us as soon as possible with:

Your order number
Photos of the item
A brief description of the issue

We'll review your request and provide the next steps.

❌ Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be eligible for exchange.

💰 Refunds

Refund eligibility depends on the circumstances of the return and our review of the request. Any approved refund will be processed using the applicable payment method.

🚚 Return Shipping

Return/exchange shipping costs may depend on the reason for the return. If the item is incorrect or arrives damaged, please contact us before sending it back.